Service 09Reactive
Emergency recovery.
For Linux systems that are already down. We work remotely or on-site until service is restored, then set out in writing what happened and how to prevent it.
Scope
What the service covers 01
Non-booting systems
GRUB, initramfs, kernel and filesystem faults diagnosed and repaired.
02
Disaster recovery
Service restored from backups or replicas, or rebuilt from scratch.
03
Package rollback
Failed upgrades and broken dependencies reversed without data loss.
04
Storage recovery
Degraded RAID, LVM and filesystem corruption handled with care.
05
Incident containment
Compromised systems isolated and evidence preserved.
06
Post-incident report
Root cause, timeline and recommendations in writing.
Method
4 stages 1
Contact
Email or call with what you are seeing.
2
Triage
Remote access established and the fault assessed.
3
Restore
Service brought back, with every change recorded.
4
Report
Written root cause and recommendations.
You receive
- +Service restored
- +Timeline of actions taken
- +Root-cause analysis
- +Recommendations to prevent recurrence
Tooling
Available as
- Managed
- Project
- On call
Other services